Refunds
In force from: 2 October 2026
This translation is for information; the Uzbek text is binding.
4. Procedure for returning and exchanging tickets
4.1. ATTENTION: Ticket returns, exchanges and refunds of money paid are made ONLY at the ticket office (box office) in the Theatre’s official physical building.
4.2. No remote (online) refunds are made through the app or the payment systems.
4.3. To return a ticket, the Buyer must apply in person to the Theatre box office with an identity document (passport or ID card) and the electronic ticket (QR code and order number).
4.4. A ticket may be returned on the Buyer’s initiative only before the performance begins. After the performance has begun, or for past performances, tickets are not returnable and the money paid is not refunded.
4.5. If a performance is cancelled or moved to another day on the Theatre’s initiative, the Buyer is refunded 100% of the amount paid at the Theatre box office or, by mutual agreement, the ticket is exchanged for another performance.
This text is part of the public offer; the full terms are on that page.