Fraud protection

This translation is for information; the Uzbek text is binding.

In the course of the purchase of electronic tickets, the Theatre uses the capabilities of the Bank and the official payment systems to detect, limit and investigate signs of fraud.

Measures applied

• checking payments and transactions for signs of suspicious activity;
• restricting or declining transactions for which the Bank or a payment system has issued a security signal;
• using secure HTTPS communication channels and the official pages of the payment systems;
• verifying the Telegram user and linking the order owner to the payment;
• temporarily suspending a transaction and carrying out additional checks when a risk is detected;
• cooperating with the Bank and the payment systems to prevent unauthorised transactions.

When a transaction may be restricted

A transaction may be temporarily suspended, restricted or declined for verification where there is unusual activity, incorrect or inconsistent data, a breach of security rules, or a risk signal from the Bank or a payment system.

Security rules for the Buyer

• do not give anyone your card details, PIN code, password or confirmation codes received by SMS or in an app;
• use only the official Telegram bot and the address app.bolalar-teatri.uz;
• do not make payments through suspicious links and do not trust payment requests from strangers;
• if you detect a suspicious transaction, notify the Bank that issued your card and the Theatre immediately.

Contacting us

If a suspicious situation arises with a payment or an order, contact the Theatre by telephone on +998 (99) 750-17-16 or through the Telegram support service. In security incidents involving a bank card, also contact the Bank that issued the card immediately.